Have you ever refused to do business with a company because of bad customer service even if they had a slightly better price?
Reason I am posting.
I work on PCs and because of the price of parts in the last 3 years it is no longer cost efficient for me to build my own PCs. I now buy them from the market place and and just charge a setup fee. Less money for me but most of my money today is generated by virus and spyware removal and recovering lost data.
For the most part I usually dealt with Dell where I would order the PCs and have them with in 7 to 10 days. The only sticking point I had was having to deal with people I could not understand and more than they could understand me. (Language barrier).
This time I ordered 4 PCs from HP. A sale totaling over ,000. 14 days later I still did not have the PCs nor did I get any confirmation (e-mail) as to the progress of the sale or when they were or are being shipped except the date I was given when I ordered them.
I called HP, gave them the order number and asked where they were as they are already 3 days behind the promised delivery date. She said let me put you on hold for a few minutes. 6 minutes later, I was pick up by FedEx Ground and they asked my for the waybill number. I was never given one by HP.
However the woman at FedEx Ground went above good service and search by address and found they were in transit for delivery the next day.
I called HP back and got another person and told them the story. She said did you find them? I said yes with no help from HP. She said so you have no problem and hung up. An these were Americans at HP.
I view this as a management problem. I am going back to Dell.
Any in put or horror stories on your side?
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